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Berry, Leonard L., 1942-

On great service : a framework for action / Leonard L. Berry. - New York : Free Press, c1995. - xi, 292 p. : ill. ; 25 cm.

Includes bibliographical references (p. 271-281) and index.

ISBN: 0029185556 : $28.00

LCCN: 94041391

Subjects--Topical Terms:
SERVICIO AL CLIENTE--CONTROL DE CALIDAD
SERVICIO AL CLIENTE--ADMINISTRACION--ESTUDIO DE CASOS--United States

LC Class. No.: HF5415.5 / .B483 1995

Dewey Class. No.: 658.8 / B534o