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Berry, Leonard L., 1942-

Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry. - New York, NY : Free Press, c1999. - xiv, 269 p. : ill. ; 25 cm.

Includes bibliographical references (p. 249-255) and index.

ISBN: 0684845113

LCCN: 98037393

Subjects--Topical Terms:
Customer services--Management.
Customer services--Management--Case studies.
Service industries.

LC Class. No.: HF5415.5 / .B478 1999

Dewey Class. No.: 658.8