Berry, Leonard L.,  1942- <br/><br/>
On great service :  a framework for action / 
Leonard L. Berry. 
 - New York :  Free Press,  c1995. 
 - xi, 292 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. 271-281) and index. 
<br/><br/><label>ISBN: </label>0029185556 :  $28.00 
<br/><br/><label>LCCN: </label>94041391  
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICIO AL CLIENTE--CONTROL DE CALIDAD<br/>SERVICIO AL CLIENTE--ADMINISTRACION--ESTUDIO DE CASOS--United States
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B483 1995 
<br/><br/><label>Dewey Class. No.: </label>658.8  / B534o