TY  - BOOK
AU  - Berry,Leonard L.
TI  - On great service: a framework for action 
SN  - 0029185556 :
AV  - HF5415.5 .B483 1995
U1  - 658.8 20
PY  - 1995///
CY  - New York
PB  - Free Press
KW  - SERVICIO AL CLIENTE
KW  - CONTROL DE CALIDAD
KW  - United States
KW  - ADMINISTRACION
KW  - ESTUDIO DE CASOS
N1  - Includes bibliographical references (p. 271-281) and index
UR  - http://www.loc.gov/catdir/bios/simon051/94041391.html
UR  - http://www.loc.gov/catdir/description/simon032/94041391.html
UR  - http://www.loc.gov/catdir/enhancements/fy0630/94041391-t.html
UR  - http://www.loc.gov/catdir/enhancements/fy0640/94041391-s.html
ER  -