Berry, Leonard L.,  1942- <br/><br/>
Discovering the soul of service :  the nine drivers of sustainable business success / 
Leonard L. Berry. 
 - New York, NY :  Free Press,  c1999. 
 - xiv, 269 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. 249-255) and index. 
<br/><br/><label>ISBN: </label>0684845113 
<br/><br/><label>LCCN: </label>98037393  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Customer services--Management--Case studies.<br/>Service industries.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B478 1999 
<br/><br/><label>Dewey Class. No.: </label>658.8