TY  - BOOK
AU  - Berry,Leonard L.
TI  - Discovering the soul of service: the nine drivers of sustainable business success 
SN  - 0684845113
AV  - HF5415.5 .B478 1999
U1  - 658.8 21
PY  - 1999///
CY  - New York, NY
PB  - Free Press
KW  - Customer services
KW  - Management
KW  - Case studies
KW  - Service industries
N1  - Includes bibliographical references (p. 249-255) and index
UR  - http://www.loc.gov/catdir/bios/simon051/98037393.html
UR  - http://www.loc.gov/catdir/samples/simon031/98037393.html
UR  - http://www.loc.gov/catdir/description/simon031/98037393.html
UR  - http://www.loc.gov/catdir/enhancements/fy0631/98037393-t.html
ER  -