| 000 | 01399cam a2200337 a 4500 | ||
|---|---|---|---|
| 999 |
_c501 _d501 |
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| 001 | 4817746 | ||
| 003 | CULINARY | ||
| 005 | 20190219174648.0 | ||
| 008 | 890831s1990 nyua b 001 0 eng | ||
| 010 | _a 89023592 | ||
| 020 | _a0029357012 | ||
| 040 |
_aCulinary _cDLC _dDLC |
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| 050 | 0 | 0 |
_aHF5415.5 _bZ45d 1990 |
| 082 | 0 | 0 |
_a658.8 _220 _bZ48d |
| 100 | 1 | _aZeithaml, Valarie A. | |
| 245 | 1 | 0 |
_aDelivering quality service : _bbalancing customer perceptions and expectations / _cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
| 260 |
_aNew York : _bFree Press ; _aLondon : _bCollier Macmillan, _cc1990. |
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| 300 |
_axii, 226 p. : _bill. ; _c25 cm. |
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| 504 | _aIncludes bibliographical references (p. 207-218). | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aService industries _xQuality control _xMathematical models. |
|
| 700 | 1 | _aParasuraman, A. | |
| 700 | 1 |
_aBerry, Leonard L., _d1942- |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/simon051/89023592.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/simon032/89023592.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0631/89023592-t.html |
| 856 | 4 | 1 |
_3Sample text _uhttp://www.loc.gov/catdir/enhancements/fy0641/89023592-s.html |
| 905 | _aMCM | ||
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
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| 942 |
_2ddc _cLB |
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