| 000 | 01425cam a2200337 a 4500 | ||
|---|---|---|---|
| 999 |
_c830 _d830 |
||
| 001 | 4507968 | ||
| 003 | CULINARY | ||
| 005 | 20190223145526.0 | ||
| 008 | 980901s1999 nyua b 001 0 eng | ||
| 010 | _a 98037393 | ||
| 020 | _a0684845113 | ||
| 040 |
_aCulinary _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.B478 1999 |
| 082 | 0 | 0 |
_a658.8 _221 _mB534d |
| 100 | 1 |
_aBerry, Leonard L., _d1942- |
|
| 245 | 1 | 0 |
_aDiscovering the soul of service : _bthe nine drivers of sustainable business success / _cLeonard L. Berry. |
| 260 |
_aNew York, NY : _bFree Press, _cc1999. |
||
| 300 |
_axiv, 269 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 249-255) and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 |
_aCustomer services _xManagement _xCase studies. |
|
| 650 | 0 | _aService industries. | |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/simon051/98037393.html |
| 856 | 4 | 1 |
_3Sample text _uhttp://www.loc.gov/catdir/samples/simon031/98037393.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/simon031/98037393.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0631/98037393-t.html |
| 905 | _aMCM | ||
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
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| 942 |
_2ddc _cLB |
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